FAQs
Shipping Info
Please refer to each product for its specific estimated shipping times. Generally, here are the estimated transit times for each region:
USA: 3-7 business days.
International: 2-3 weeks.
You’ll receive tracking details once your product is shipped. Typically, this takes 1-3 days, depending on the item.
We ship to over 90 countries!
Yes, you can adjust your shipping address or cancel your order within 12 hours of placing it.
If you purchase various modern products, they may ship separately, though there won’t be any extra charges.
Custom Products
Absolutely! We cater to all pets and animals. Just share their adorable face, and we’ll create a modern custom product featuring them.
Unfortunately, we aim to deliver your order promptly, so we’re unable to provide a preview beforehand. If there are issues with the submitted photos, we’ll contact you. We recommend reviewing our photo guidelines. Rest assured, you’re covered by our 100% satisfaction assurance.
Of course! Simply enter ‘NO NAME’ in the Pet Name box.
Please check our photo guidelines before sending your picture. While these are guidelines, we can work with most images. Just remember, the better the photo, the better the final product.
Yes, absolutely. Please add the year or any accompanying message in the Pet Name box.
Yes, you have 12 hours to Contact Us and request a change or edit after your order has been submitted.
No, our packages do not include invoices or receipts.
Return Policy
Because our modern custom pet products are made to order, we can’t offer returns/refunds. However, we do offer a Satisfaction Assurance, ensuring we’ll collaborate with you until everything is perfect.
Don’t worry, you’re protected by our Satisfaction Assurance. Just reach out to us, and we’ll make things right.
Although it’s rare, accidents can happen. If your product is damaged, please contact us, and we’ll promptly provide you with a replacement at no extra cost.